General Questions
What areas do you serve?
We proudly provide professional residential and commercial cleaning services throughout Middle Georgia, including Macon, Warner Robins, Kathleen, Bonaire, Perry, Byron, Fort Valley, and surrounding communities.
Are you licensed & insured?
Yes! Robins Cleaning & Maid Service is fully insured, giving you peace of mind while we work in your home or business.
Do you bring your own cleaning supplies & equipment?
Yes. Our team arrives with professional-grade cleaning supplies and equipment. If you have a preference for specific products or would like us to use products you provide, just let us know.
Do I need to be home during the cleaning?
No. Many of our clients provide us with a way to access their home or business while they’re away. We’ll discuss the best arrangement during scheduling.
How do I request a quote?
Simply fill out our online inquiry form. We’ll schedule a walk-through or on-site consultation so we can provide a personalized quote based on your cleaning needs.
Scheduling & Payments
Do you offer free estimates?
Yes! We provide free, no-obligation estimates for all residential and commercial cleaning services.
How far in advance should I schedule?
We recommend scheduling as early as possible, especially for deep cleanings and move-in/move-out cleanings. We’ll always do our best to accommodate your preferred date.
What payment methods do you accept?
We accept cash, checks, Venmo, Zelle, Cash App, and all major credit and debit cards. Payment details will be provided with your quote and invoice.
What is your cancellation policy?
If you need to reschedule or cancel your appointment, please let us know as soon as possible.
We require a minimum of 48 hours’ notice for all cancellations or rescheduling requests. Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service cost. Same-day cancellations and no-show appointments may be charged 100% of the scheduled service amount.
Providing advance notice helps us accommodate other clients and allows our team to maintain an efficient schedule. We appreciate your understanding and cooperation.
Can I schedule a one-time cleaning?
Absolutely! We offer one-time cleanings as well as recurring weekly, bi-weekly, and monthly services.
How long will my cleaning take?
Cleaning times vary depending on the size of the property, its condition, and the services requested. We can provide an estimated timeframe with your personalized quote.
Residential Cleaning
What's the difference between a routine cleaning and a deep cleaning?
Routine cleanings focus on maintaining your home’s cleanliness through regular visits. Deep cleanings provide a more detailed, top-to-bottom cleaning and are recommended for first-time clients, seasonal cleaning, or homes needing extra attention.
How often should I schedule recurring cleaning?
That depends on your lifestyle and preferences. We offer weekly, bi-weekly, and monthly recurring cleaning services.
Can I customize my cleaning?
Absolutely! We can tailor your cleaning service to focus on your priorities and specific requests.
Are pets okay during the cleaning?
Absolutely! We love pets and are happy to clean homes with furry family members. Please let us know about any pets in your home and share any special instructions to help ensure their safety and comfort during your cleaning appointment.
Do I need to prepare my home before you arrive?
We recommend picking up personal items, clothing, toys, and important documents before your appointment. This allows our team to focus on cleaning rather than organizing, helping us provide the best results possible.
What if I'm not satisfied with my cleaning?
Your satisfaction is important to us. If something doesn’t meet your expectations, please contact us promptly so we can review your concerns and work toward a resolution.
Commercial Cleaning
What types of businesses do you clean?
We provide commercial cleaning services for offices, restaurants, retail spaces, churches, professional buildings, schools, and other commercial properties.
Can you clean after business hours?
Yes. We offer flexible scheduling, including evenings and weekends, to minimize disruptions to your business.
Do you offer recurring commercial cleaning?
Yes. We create customized cleaning schedules based on your business’s needs, including daily, weekly, bi-weekly, and other recurring service options.
Will I have the same cleaning team?
Whenever possible, we strive to provide consistency by assigning the same team to your property.
Can you create a custom cleaning plan for my business?
Definitely. Every business has different needs, so we’ll develop a customized cleaning plan based on your facility, schedule, and priorities.
Still Have Questions?
We’re here to help! If you don’t see your question answered above, we’d be happy to assist.
Complete our online inquiry form to request your free personalized quote today.
